Shipping Policy
Shipping Policy
This policy explains how orders are processed, dispatched, tracked, and reviewed when a shipping or delivery issue occurs.
Order Processing
After payment confirmation and necessary verification, orders are normally prepared within 2–4 business days. Holidays, promotions, or high volume may extend processing to 5 business days. Business days generally exclude weekends and applicable public holidays. Processing and carrier transit are separate periods.
Estimated U.S. Delivery
For supported U.S. addresses, estimated carrier transit is generally 10–15 business days after dispatch. Total delivery time includes processing and transit. Estimates are not guaranteed arrival dates; weather, carriers, holidays, customs, remote destinations, and other circumstances may affect delivery.
Shipping Charges
Available shipping services and charges are calculated and shown at checkout before payment.
Fulfillment & Shipping Origin
Orders may ship from our facilities or designated fulfillment partners based on inventory, location, package requirements, and destination. Parcel origin may differ from our registered business address. Items may ship separately with different tracking numbers.
Tracking Your Shipment
Once dispatched and tracking becomes available, details are normally emailed to the checkout address. The first scan may take time after label creation. Carrier selection varies by order.
Shipping Address Changes
Check your name, unit number, postal code, delivery address, and contact details before ordering. Email service@norvessan.com promptly about mistakes; changes cannot be guaranteed after fulfillment or shipment preparation begins. Reasonable reshipping costs may apply for a customer supplied incorrect or undeliverable address.
P.O. Boxes, APO/FPO & U.S. Territories
Support depends on product, destination, and carrier. Available options normally appear at checkout; an address with no available option may not be serviceable.
Delayed or Inactive Tracking
Tracking may pause between facilities or carriers. If an extended gap or significant delay occurs, contact us with your order number so we can review and, where appropriate, investigate with the carrier.
Lost Shipments
Contact us if a package appears lost in transit. Following review, a confirmed loss will receive an appropriate replacement, refund, reshipment, or other reasonable solution.
Delivered but Not Received
Check your mailbox, delivery area, household members, building reception, neighbors, and carrier. If still missing, contact us. A delivered scan does not automatically prevent review.
Damaged, Incomplete, or Incorrect Orders
Contact us promptly with your order number, description, and clear images of the item, packaging, and label as appropriate. Confirmed errors attributable to us receive an appropriate solution without additional costs caused by that error.
International Delivery & Import Charges
Availability is determined at checkout. International shipments may be subject to customs processing, duties, taxes, or import fees imposed by the destination and disclosed where applicable. Contact support with questions before ordering.