Contact Us
How can we help?
Questions about a home appliance, an existing order, shipping, tracking, payment, a return, or a refund? Contact our customer support team. We aim to respond within 24 hours.
Questions About an Existing Order
Please include your order number and the email address used during checkout. These details help us locate and review your purchase efficiently.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly. Include your order number, a clear description, relevant photographs or videos, and a photograph of the shipping label and exterior packaging where appropriate. After review and confirmation, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.
Before Returning an Item
Contact customer support before sending merchandise back. Do not automatically send returns to our registered business address. Once approved, we will provide the return warehouse address and instructions.
Response Time
We aim to respond within 24 hours. Inquiries requiring investigation with a carrier, payment provider, fulfillment partner, return facility, or another provider may take longer.