Return & Refund Policy
Return & Refund Policy
This policy explains returns, order problems, exchanges, and approved refunds for purchases through norvessan.com.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before the period expires. Eligibility remains subject to the conditions below.
Starting a Return Request
Email service@norvessan.com before shipping a return. Include your order number, product, reason, relevant photos or video, and packaging and shipping label photos for damaged, incomplete, or incorrect orders. We will review the request and provide instructions if approved.
Return Eligibility
Except for damaged, defective, incorrect, incomplete items or rights protected by law, preference based returns should generally be unused, complete, unaltered, undamaged, and accompanied by all original components, packaging where reasonably possible, and proof of purchase. Opening the shipping parcel alone does not disqualify an otherwise eligible return. Inspect appliances and accessories carefully without operating them beyond what is reasonably necessary to assess them.
Product Variations & Materials
Minor differences in product color, finish, texture, dimensions, packaging, or appearance may occur due to manufacturing, photography, or display settings and are not necessarily defects. If the product is unsuitable for your preferences, request a return within the 30 day period; absent a confirmed error, it is a preference based return.
Return Address & Authorization
Do not send merchandise automatically to our registered business address. Customer support will provide the correct return location and instructions after approval. Unauthorized or misdirected parcels may be delayed, rejected, lost, or ineligible for processing.
Non-Returnable Items
Preference based returns may exclude customized products, gift cards, clearly marked final sale items, items materially altered, misused, or damaged after delivery for reasons unrelated to an original defect, and items missing parts or unsuitable for inspection. Discounted products remain eligible unless clearly marked final sale or non-returnable before purchase. Statutory consumer rights remain unaffected.
Damaged, Defective, Incorrect, or Incomplete Orders
Inspect promptly and contact us within 7 calendar days after delivery with the order number, description, and clear photos or video of product, packaging, and label as appropriate. For a confirmed error attributable to us, we will provide an appropriate replacement, refund, reshipment, return, or other solution without additional costs caused by that error.
Return Shipping Costs
Customers generally pay return shipping for a change of mind, preference, or incorrect customer selection. For a confirmed problem attributable to us, we provide an appropriate solution without additional costs caused by our error. Original shipping costs are generally nonrefundable for preference based returns; eligible charges are addressed for confirmed errors. No restocking fee is charged for an approved return.
Returning the Package
Use a reliable trackable service for preference based returns, retaining the receipt and tracking number. We cannot guarantee receipt of untracked packages or parcels sent to an unapproved address. The customer is generally responsible until receipt at the approved destination.
Inspection & Refund Timing
Approved returns may be inspected upon receipt. Once received, inspected, and approved, an eligible refund is initiated to the original payment method within 5–10 business days. The bank or payment provider may take longer to post the credit.
Refund Method
Refunds normally return to the original payment method. If it cannot accept a refund, support will work with the provider on a permitted alternative. Depending on the circumstances, a refund or replacement may be offered without return after review.
Exchanges
Exchanges depend on stock. If direct exchange is unavailable, you may be asked to return the eligible item and place a new order.
Order Cancellation
Request cancellation promptly. We will make reasonable efforts before fulfillment; cancellation cannot be guaranteed once processing, packaging, shipment preparation, or dispatch begins. No fee is charged for successful cancellation before fulfillment.
Consumer Rights
This policy does not limit rights or remedies that cannot lawfully be excluded under applicable consumer law.